Audit readiness reviews, incident management frameworks & operational resilience programmes.
In regulated industries, IT service delivery and compliance are inseparable. A weak incident process is a regulatory exposure; an unmaintained change record is an audit finding. Service360 brings nearly two decades of pharma and regulated-MNC experience to building IT operations that are not just performant, but defensible.
Four focused workstreams that combine into a single, evidence-based engagement.
Structured pre-audit assessment against GxP, MAS, and internal audit expectations — gap register, evidence pack, and a defensible remediation plan.
Designing or refreshing incident and problem management frameworks that meet both ITIL discipline and regulatory traceability requirements.
Embedding change control that survives audit scrutiny — with the right level of rigour for risk class, not blanket bureaucracy.
Aligning IT service delivery to operational resilience expectations (MAS guidelines, parent-company resilience frameworks, regulatory inspection readiness).
Anonymised situations from real engagements — the kinds of problems where Service360 is brought in.
A pharma site was 90 days from a regulatory inspection and uncertain whether IT incident records would withstand scrutiny. We led a focused readiness review across incident, problem, change, and access management — built the evidence pack, closed seven critical gaps, and supported the team through the inspection itself.
An internal audit had raised six findings against IT operations — three categorised as significant. We designed the remediation roadmap, sequenced the closures by audit risk, built the evidence trail for each closure, and supported follow-up audit verification that closed all six on first pass.
A financial services client needed to align IT service delivery to new MAS operational resilience expectations. We mapped current state, identified gaps in incident response, third-party dependency management, and recovery testing — and led the year-long programme that brought the organisation into alignment.
Every engagement produces a defined set of evidence-based artefacts you can act on immediately.
CIOs, Heads of IT Compliance, and IT Operations leaders in pharma, financial services, and other regulated industries facing inspection, audit, or operational resilience uplift requirements.
Fixed-scope, fixed-fee packages calibrated to engagement depth. All fees in SGD, exclusive of travel for non-Singapore engagements.
Fees are indicative starting points. Final scope and fee are confirmed in a written engagement letter after a no-obligation scoping conversation. Day-rate model available for engagements that don't fit a packaged tier — contact us to discuss.
Most engagements start with a no-obligation 30-minute conversation to understand what you're trying to solve.